Operations Manager (Non-Unionized Role)

Competition # MHSWNE2022-73, Full Time Permanent, North Eastern Alberta

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Medavie Health Services West (MHSW) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EMS (Emergency Medical Services) in Northeast Alberta, an integrated, pre-hospital care organization. People are the biggest drivers of our success, and we are excited to continue to build a healthier community together. As the ground ambulance service provider contracted to Alberta Health Services (AHS), we are looking for an Operations Manager who is committed to the delivery of innovative health care, safety, and communications solutions through knowledgeable and caring professionals. Our belief is in a better life for the communities we serve.

Medavie Health Services West is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health coverage.

Located in multiple sites across NE Alberta, the incumbent will be responsible for the effective and efficient day to day 24/7 operations of the EMS service including managing approximately 90 FT paramedics and a dynamic EMS system to meet the performance requirements of the ambulance service for the contracted service area and surrounding areas. Reporting to the General Manager, you will assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels by supporting and influencing both external patient care and internal staff. The overall general role of this position is to direct and provide oversight for the workforce in a positive manner while supporting relations with our external partners for major strategic projects across the organization while mitigating risk for MHSW.

The position entails, but is not limited to the following:

  • provide coverage and support for the General Manager and Operations Supervisors as required;
  • ensure that all ambulances and support vehicles receive scheduled maintenance as per fleet plan, as well as ensuring that capital medical equipment receives scheduled maintenance and repair;
  • promote a culture of occurrence reporting amongst staff;
  • create and implement necessary operational and clinical changes to serve the patient's best interest and minimize risk;
  • monitor current research and health care industry trends on patient safety;
  • responsible to ensure continuous quality of service through operational management and supervision by monitoring staff performance, complaints, investigation, inquiries, staff disputes and the on-going day-to-day operations of the Emergency Medical Services in accordance with Medavie policies, current collective agreements, and strategic direction;
  • involved in the decision making of the recruitment process and candidate selection;
  • ensures operational policies, procedures and objectives are uniformly understood, properly interpreted, implemented, and administered by all operational staff;
  • responsible for the safety and well-being of staff and the public ensuring that all regulations, guidelines, and legislation are followed;
  • maintain up to date knowledge of trends and developments in legislation, provincial policy directives and technology developments in areas of responsibility;
  • assist annually to evaluate the departmental operations and report achieved results and outcomes to the senior leadership;
  • ensure overall responsibility and accountability of all aspects of the deployment and utilization of Paramedic resources, operational policies, and resources to maintain the efficiency and effectiveness of the service provided;
  • collaborate with other Emergency Services, Health Care Providers and associations, government departments, the general public and local media to promote the department’s services;
  • assist in investigations according to Ministry and Provincial Government regulations and report the results of the investigations to the General Manager;
  • provide on scene coordination for major incidents, coordinate contingency and disaster management process; and
  • Other duties as assigned.

As the ideal candidate for this role, you:

  • have completed an approved Paramedic training program and are currently registered as a Primary Care Paramedic OR Advanced Care Paramedic in the province of Alberta;
  • possess a minimum of five years’ experience working as a paramedic with a minimum of three years in a progressively responsible leadership role or equivalent;
  • have proven experience in EMS management, information technology, finance, and human resources;
  • comprehensive understanding of appropriate federal, provincial, and municipal legislation and regulations related to Ground Ambulance and Emergency Medical Services;
  • possess experience in leading and facilitating training and working groups;
  • possess a valid Class 4 driver’s license in Alberta (or equivalent);
  • can exercise independent judgment and can problem solve with discretion;
  • is committed to providing excellent levels of customer/patient service and have a passion for business growth within MHSW;
  • possess and demonstrate leadership abilities with a proven record of accomplishment for inspiring and motivating others;
  • is skilled in leading and developing staff;
  • use a positive and creative approach to problem solving;
  • possess outstanding communication, negotiating, and dispute resolution skills;
  • have working knowledge of standard business computer programs (i.e. Microsoft Office Suite).

A post-secondary education in business administration would be considered an asset.

Regular business hours required, but some irregular hours can be expected. Travel may be required.

If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please send your resume with cover letter to: mhswalbertacareers@medaviehs.com.

Please include the competition #MHSWNE2022-73 in the file name along with your first and last name.

Competition closes: December 18, 2022.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

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