EMS dispatchers are highly trained professionals who provide life-saving support over the phone while coordinating emergency resources. They stay calm under pressure, guiding callers through intense situations with clear instructions, critical thinking, and fast decision-making. Dispatchers are a vital link in emergency response, helping to save lives before paramedics even arrive. When calling 911, it’s important to stay calm, know your location, answer all questions, and follow instructions—your cooperation can make all the difference in an emergency.